Delivery & Returns

Please note: Due to COVID-19 we are experiencing delays to delivery times

We deliver to UK mainland only. Delivery times can differ depending on item. All of our printed garments are custom made and will not be printed until purchase is complete. For all apparel, bags & mugs - please allow 7-14 days for delivery.

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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit within 14 days of receiving the product. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] with your order number & reason for return, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:

Potts Coffee

Attn: Returns

18a Slater Street

Liverpool

L1 4BS

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 working days from the receipt of your item to process your return. We will notify you by email when your return has been processed and we will provide you with a code for use as store credit.

EXCEPTIONS

For defective or damaged products, please contact us via email below to arrange a refund or exchange.

Please Note

Sale items are non refundable unless faulty.

Gift Vouchers cannot be refunded.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]